Frequently Asked Questions (FAQ) for


What is is an innovative Shopify-integrated application designed to enhance the post-purchase experience by rewarding every purchase, enabling Shopify store owners to surprise their customers with gifts, gather valuable feedback, and build lasting customer loyalty.

Setting Up

How can I integrate with my Shopify store?

Integrating is straightforward. Visit the Shopify App Store, search for, and click "Add app." Follow the on-screen instructions to install and configure the app within your Shopify store dashboard.

Customization and Flexibility

Can I customize the gifts offered to customers?

Yes, allows store owners to fully customize the gifts offered, ranging from discount codes to exclusive items, depending on your preferences and inventory.

How does rules-based gift giving work?

Store owners can set customized rules for gift distribution, such as one product gets a gift, or a certain number of sales, for purchases over a specific amount, or for buying specific combinations of products. This feature provides flexibility to drive targeted marketing efforts and personalize the customer experience.

Feedback and Insights

What type of feedback can I collect with

You can tailor the feedback forms to collect diverse insights, such as customer satisfaction scores, product reviews, service feedback, or suggestions for improvement.

Can I customize the feedback forms provided to customers?

Absolutely. With, you have complete control over the design and fields of your feedback forms, allowing you to collect exactly the insights you need.

Delivery Tracking and Verification

How does tracking parcel deliveries work? uses QR codes on packages to track deliveries. When a customer scans the QR code upon receipt, it registers the package as collected in, providing a reliable delivery confirmation and valuable insights into delivery efficiency.

Gift Management and Fulfillment

How does automatic syncing of gifts back to Shopify work?

Qualified free gifts are automatically synced back to your Shopify store when you press sync, listed as $0 priced items. This allows for easy order fulfillment directly from your Shopify dashboard, streamlining the gift-giving process. The gift value is 0 to help with tax issues if you left these at full price, and made a credit payment – but fi you have other suggestions please let us know as we are not accountants!

Privacy and Security

Is customer information secure with

Yes, protecting user data is a top priority for us. Personal information is handled in accordance with our Privacy Policy, ensuring it's stored securely and never sold to third parties.

Support and Troubleshooting

What if I encounter issues with

Our dedicated support team is here to help. Contact us at for any technical issues, questions, or feedback about the app.

Can I cancel my subscription?

Yes, subscriptions can be canceled at any time through your Shopify account settings, with no cancellation fees.

Compliance and Ethical Use

Important Note on Compliance: While offers significant customization capabilities, adherence to marketplace terms and conditions where your products are sold is crucial. We advise against using feedback collection methods that might violate these terms. assumes no responsibility for compliance issues on third-party platforms.